Reviews Policy – InternationalClinics.com
At InternationalClinics.com, we are committed to transparency, quality care, and patient satisfaction. Your feedback helps us improve our services and assists future patients in making informed healthcare decisions.
This Reviews Policy outlines the guidelines, responsibilities, and terms for submitting reviews about our **hospital facilities** and **doctors**.
1. Who Can Submit a Review?
Reviews can be submitted by:
- Confirmed patients who have received medical consultation, treatment, or aftercare through InternationalClinics.com or our partner hospitals.
- Companions of patients (e.g., family members) with direct knowledge of the patient’s experience.
- Medical professionals who have collaborated with our doctors or hospital network (professional reviews will be marked accordingly).
2. What You Can Review
You may submit separate reviews for:
- **Hospital Experience** – Cleanliness, facilities, nursing staff, administrative support, waiting times, accommodation, and overall environment.
- **Doctor/Physician** – Professionalism, communication, diagnosis accuracy, treatment explanation, follow-up care, and bedside manner.
3. Submission Guidelines
All reviews must:
- Be based on **firsthand, factual experiences**.
- Be written respectfully and without profanity, discrimination, or harassment.
- Focus on medical care, service quality, and logistics.
- Avoid sharing sensitive personal health information (in compliance with GDPR/HIPAA-equivalent standards).
We **do not permit**:
- False, misleading, or defamatory statements.
- Reviews submitted by competitors, former employees, or individuals without direct patient experience.
- Promotion of other clinics, products, or services.
- Threats, hate speech, or violent content.
- Disclosure of confidential medical records or staff private data.
4. How to Submit a Review
You can submit a review in two ways:
### A. Online Form (Preferred)
Visit our website: **internationalclinics.com/reviews**
### B. By Phone
Call us directly at: **+905526000007**
Our patient relations team will guide you through a short, verified review process (approx. 5 minutes).
> 📞 *International callers welcome – standard rates may apply.*
5. Verification Process
To maintain trust, we may:
- Request proof of treatment (e.g., appointment number, invoice reference, or patient ID).
- Cross-check your name and visit date with hospital records.
- Contact you via phone (**+905526000007**) or email to confirm authenticity.
Unverifiable reviews will not be published.
6. Editing, Removal, and Disputes
We reserve the right to:
- Edit minor grammatical errors without changing meaning.
- Remove reviews that violate this policy.
- Permanently ban users who submit fraudulent or abusive content.
**To dispute a review or request removal** (e.g., false claims, privacy breach), contact:
📞 **+905526000007**
All disputes will be reviewed within 5–7 business days.
7. Response to Reviews
- **Patients** – You may reply to clinic/doctor responses publicly (once).
- **InternationalClinics.com / Doctors** – We may respond publicly to reviews to clarify clinical facts, thank patients, or offer follow-up support.
Medical advice will never be given in public review responses.
8. Anonymity and Privacy
You may use a first name or nickname. However, we do not publish:
- Full names
- Email addresses
- Phone numbers
- Specific dates of treatment (to prevent identity linkage)
By submitting a review, you grant InternationalClinics.com a non-exclusive, royalty-free license to display, moderate, and archive your review on our website and associated platforms.
9. Legal Compliance
This policy complies with:
- General Data Protection Regulation (GDPR)
- Turkish Personal Data Protection Law (KVKK)
- International medical advertising standards
Reviews are not a substitute for medical complaints. For clinical concerns, please contact our patient care team directly at **+905526000007**.
10. Policy Changes
We may update this policy occasionally. The latest version will always be available at:
**internationalclinics.com/reviews-policy**
Contact us
📞 **Phone (Reviews & Patient Relations):** +905526000007
🌐 **Website:** internationalclinics.com
📧 **Email:** [email protected]
By submitting a review, you confirm that you have read, understood, and agreed to this Reviews Policy.
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